Cancellation Policy

Cancellation Policy

At Yes We Illustrate, we understand that sometimes plans change, and you may need to cancel your order. Our Cancellation Policy is designed to provide you with a clear and straightforward process for canceling your order. Please read the following details carefully:

1. Order Cancellation

Eligibility for Cancellation:

  • Orders can be canceled within 24 hours of placing the order.
  • Orders that have already been processed, printed, or shipped cannot be canceled.

Process for Cancellation:

  1. To cancel your order, please contact us at Info@yesweillustrate.com within 24 hours of placing the order.
  2. Provide your order number and details of the product you wish to cancel.
  3. Our customer service team will confirm the cancellation and process your request.

2. Refunds for Canceled Orders

Eligibility for Refunds:

  • If your cancellation request is received within the eligible time frame, you will receive a full refund.
  • If the order has already been processed, printed, or shipped, it cannot be canceled, and no refund will be issued.

Process for Refunds:

  1. Once your cancellation is confirmed, we will initiate a refund to your original method of payment.
  2. Refunds will be processed within a reasonable timeframe after the cancellation is confirmed.
  3. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Custom Orders

Eligibility for Custom Orders:

  • Custom-made or personalized products cannot be canceled once the production process has started.
  • If you wish to cancel a custom order, please contact us as soon as possible at Info@yesweillustrate.com to discuss your options.

4. Changes to Orders

Making Changes:

  • If you need to make changes to your order, please contact us at Info@yesweillustrate.com within 24 hours of placing the order.
  • We will do our best to accommodate your request; however, changes cannot be guaranteed once the order has been processed, printed, or shipped.

5. Contact Us

If you have any questions about our Cancellation Policy or need assistance with canceling your order, please contact us at:

Thank you for choosing Yes We Illustrate. We appreciate your business and are committed to providing you with high-quality custom printed gifts and products.